Delivery Policy

IRA Reference Guides

Shipping
Orders are shipped via First Class US Mail. If you do not receive your order within 10-days of making your payment, please contact us at:  888-524-3120.

Returns
Please contact us if you have questions or concerns about your order. If you are not satisfied with the product, it can be returned to us within 30-days and you will be refunded the full cost, less shipping and handling.
Returns must be made within 30-days. There is no refund for returns made after-30-days of the delivery date.

Electronic Items

Shipping
Orders are delivered via e-mail, within 48 hours of receiving your payment. If customization is required, an additional period of 3 to 5 business days is required, depending of the extent of the customization.
If your request is to create a brand-new product, the time of delivery will be negotiated after we receive your order.

Returns
Please contact us if you have questions or concerns about your order.
If the product us being returned to us because of an error made by us, you will receive a full refund of your payment.
If the product us being returned to us because of any reason other than an error made by us, a 20% handling fee will apply.
Returns must be made within 10-days. There is no refund for returns made after-10-days of the delivery date.

 

Contact us with questions, comments, or to request samples.
Telephone: 973-313-9877
e-Fax: 888-524-3120
e-Mail: customerservice@irapublications.com